Products — Wag’n Tails

RETURN AND REFUND POLICY

This page was updated on July 31, 2023

At Wag'n Tails, our goal is to ensure your complete satisfaction with your purchase. We are committed to providing quality products and want our customers to be fully content. If for any reason, you are not fully satisfied with your purchase, we've put in place a simple returns process to make things right.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

For hygiene and safety reasons, there are certain items we cannot accept returns on. These include pet bedding, pet carriers or crates, topical flea treatments, food and water bowls, and items without their original packaging.

RETURN PROCESS

For shipped orders: Customers are responsible for shipping the item back to our store. Alternatively, you can return it in person. Please note that Wag'n Tails does not cover the return shipping costs.

For delivered items: Customers must return the items to our store.

For curbside pick-up items: Any returns must be brought inside the store for processing.

EXCHANGES AND REFUNDS

We offer a straightforward return policy within 15 days of purchase. This applies only to items that are unused, in the same condition that you received them, and in their original packaging.

Once your return is received and inspected, we will notify you if your return is accepted. If approved, the item can be exchanged or a refund will be processed, and a credit will automatically be applied to your original payment method.

Please note that it may take some time for your bank or credit card company to process and post the refund.

CONTACT INFORMATION

To initiate a return, please provide your receipt or proof of purchase from your customer loyalty account and reach out to us via email at service@wagntailscoronado.com or use the "Contact Us" link on our website. Our customer service team is always ready to assist you with your return.

We value our customers and your satisfaction is our top priority. If you have any questions or comments about our return policy, do not hesitate to contact us. We are always here to support you.