Shipping & Payment Info

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Shipping and Payment Information

This page was updated on July 31, 2023

Welcome to Wag'n Tails online pet supply store! We are eager to provide you with a seamless shopping experience. Here's all you need to know about our shipping and payment policies.

Shipping Options:

We're excited to offer same-day delivery for our local customers in Coronado, CA! For orders placed before 2 pm, we'll make sure your furry friend's goodies are delivered to you the very same day. Orders placed after 2 pm will be delivered the following business day.

For customers outside of our local delivery area, we use USPS flat rate boxes for shipping. After your order is placed, allow us 2 business days to process it. We aim to get most orders processed within 24 hours, but we like to allow a little extra time during busier periods.

Returns and Exchanges:

Your satisfaction is at the heart of what we do. If for any reason you're not fully satisfied with your purchase, we're here to make things right. We offer returns within 15 days with proof of purchase. Please note, certain items cannot be returned for hygiene and safety reasons, including pet bedding, carriers or crates, topical flea treatments, food and water bowls, and items without original packaging.

Once we receive and inspect your return, we'll process a refund to your original payment method or exchange the item, depending on your preference.

Damages and Lost Packages:

Should you receive a damaged item or your package is lost in transit, please reach out to us. We'll address these issues on a case-by-case basis, and our dedicated team will work with you to find a suitable resolution.

Payment Options:

We accept Visa, MasterCard, Discover, and American Express credit cards for all orders. For our customers who prefer to pay with cash, you're more than welcome to do so inside our store. Please note, cash payments are not accepted for curbside, local delivery, or shipped orders.

Contact Information:

Our customer service team loves to hear from you! Whether you have a question about your order, need help with a return, or just want to talk about pets, we're here for you. Feel free to give us a call at 619-435-3513 or send us an email at service@wagntailscoronado.com.

Thank you for choosing Wag'n Tails for your pet needs. We look forward to serving you and your furry friends!

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